Delivery & Returns

Delivery & Returns

Delivery Services
We use a combination of both Royal Mail and courier services to fulfil all orders. The provider used will depend on the size & weight of the product(s) ordered and the location of delivery. All alcohol orders are required to be signed for on delivery.

We use environmentally friendly sustainable packaging with all orders where possible. All bottles are sent in Flexi-Hex packaging for protection during transit. This is fully recyclable and 100% plastic free. Our t-shirts are sent in either a heavy weight, clear biodegradable poly bag or a light weight frosted compostable poly bag. The clear bag is polythene with a biodegradable additive which causes the bag to break down in 6 - 12 months in landfill vs 10+ years with regular polypropylene bags and the frosted compostable bag is disintegrates in under 12 weeks and biodegrades in under 6 months. Compost quality is not adversely affected when material has degraded.

Currently we can only ship orders within the United Kingdom. Due to postage and courier costs, delivery to Scottish Islands, Isle of Man and Northern Ireland are subject to extra delivery costs.


Delivery Times
All orders received before 1pm are dispatched the same day with the exception of weekends. Orders received after 1pm, at weekends or on bank holidays are dispatched the next working day. We dispatch orders Monday to Saturday.

The delivery time depends on your location and the workload of the delivery service, all deliveries are generally fulfilled within 3 to 5 working days.


International Delivery
We are currently unable to ship internationally but we are exploring options to offer this service in the future.


Delivery Costs
Standard postage and packaging costs apply for addresses throughout the United Kingdom with additional costs being added for delivery to the Scottish Islands, Isle of Man and Northern Ireland. For all orders over £100 we will cover the courier costs.

  United Kingdom Mainland Scottish Highlands & Islands
Isle of Man
Northern Ireland
Delivery Time 3-5 working days 5-7 working days
Under £100 £4.99 £9.99
Over £100 Complimentary Complimentary

 

Gifting Orders

We do not include invoices with orders in case these are ordered as a gift for someone special (how thoughtful!). We are unable to offer a gift wrapping service, but all bottles are sent beautifully packaged in coloured tissue paper which is enclosed in Flexi-Hex packaging. We include a hand written thank you note with each order, if you would like a message written on this instead please let us know.


Returns and Refunds
We are sure you will be happy with your order, but in the event that there is an issue with your order please let us know on orders@mackintoshgin.com and we will do what we can to resolve the issue. For refunds we can only accept items that are in their original packaging and unopened.